Online Casino Complaints

4/4/2022by admin

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The Casino Complaint Form is for our Approved Casino Listings ONLY! All other email inquiries can be sent using the General Contact Form. If you have a valid issue with any of our APPROVED online casinos please describe the problem in HONEST DETAIL in the form below. The best online casino ratings are compiled with the help of a special algorithm that included 20 factors. Among them are the presence of license, players’ feedback and reviews, variety of games, the work of support service, and so on. Every factor has its coefficient of importance. Online Casino Complaints. BetChain - Account closed due to unjustified terms. BonanzaGame - Payouts delayed since June Amount: $8100. Red PingWin - Immediate withdrawal without verification, and they required documents for a withdrawal Amount: $500. Casino.org is the world’s leading independent online gaming authority, providing trusted online casino news, guides, reviews and information since 1995. Fraud is a big part of the online gambling scene and that doesn’t look like it’s going to change any time soon. The second most common type of complaints are, again, not really complaints at all. In this case they’re complaints that simply can’t be processed because they’re fatally botched in one way or another that prevents the case.

We recommend these 3 trusted online casinos instead:

Complaints

Introduction

Royal Ace Casino is an online betting site that opened its doors in 2009. The casino is owned and operated by The Ace Revenue Group, who also runs the casino's Planet 7, Silver Oak, Slot Madness, and Captain Jack. Punters who have played at Royal Ace Casino generally have a negative view of it due to the fact that the casino has excessively slow payment times and poor customer service. Because of this, we urge players to use caution when playing at Royal Ace Casino.

Casino Info

Online Casino ComplaintsComplaints
📌 JurisdictionCosta Rica
💰 Min Deposit$20 (Bitcoin)/$30 (Credit/Debit Cards)
💸 Min Withdrawal$100
⏱️ Cashout TimeDelayed payments
🤑 Cashout Limit$2,500 Weekly
🎲 Games207
📱 MobileAndroid,iPhone,iPad,Other Mobile
👍 Download availableYes
🔥Play Here

Online Casino Complaints

Software Providers

Online Casino Complaints

Royal Ace Casino is powered by Realtime Gaming, which gives players the chance to play games through a downloadable piece of software as well as through a web-based platform.

Blackjack


Blackjack

Blackjack with Perfect Pairs

European Blackjack

Royal Ace Blackjack (Realtime Gaming)Expand

GameBJ PaysSoft 17DoubleRe split acesSurr-enderReturnTotal DecksLive Game
Blackjack1.5HitAny 2NoNo99.46%6No
Perfect Pairs Blackjack1.5HitAny 2NoNo99.46%6No
Pontoon2.0HitAny 2YesNo99.35%2No
Match Play 211.5HitAny 2YesYes99.27%6No
Face Up 211.0Hit9 to 11NoNo99.25%6No
Super 211.0HitAny 2NoYes98.94%6No

Video Poker


Jacks or Better

Sevens Wild

Aces & Eights

All American

Bonus Deuces

Bonus Poker

Deuces Wild

Double Bonus

Double Double Bonus

Double Double Jackpot

Double Jackpot

European Slot Poker

Pick 'em Poker

Joker Poker

Jacks or Better - 10 play

Jacks or Better — 52 play

Jacks or Better - 100 play

Loose Deuces

Mystery Bonus

Royal Ace Video Poker (Realtime Gaming)

GamePower PokerMulti-PlayPay TableReturnLive Game
Aces & Eights-Yes8-5-4-3-2-199.78%No
Mystery BonusNoNoVaries99.69%No
Double Jackpot-Yes160-80-80-40-20-8-5-4-3-2-199.63%No
All American-Yes35-8-8-8-3-1-199.60%No
Jacks or Better-Yes9-699.54%No
Bonus Deuces Wild-Yes9-4-4-3-1-199.45%No
Double Bonus-Yes45-10-7-5-3-1-199.37%No
Double Double Jackpot-Yes160-160-160-80-50-9-6-5-3-1-199.36%No
Sevens Wild (multi-play)-Yes25-15-10-5-3-2-2-199.16%No
Sevens Wild-Yes25-15-10-5-3-2-2-199.16%No
Pick 'Em Poker-Yes239.8-100-18-15-11-5-3-299.11%No
Loose Deuces (multi-play)-Yes25-15-5-4-3-2-2-199.07%No
Loose Deuces-Yes25-15-5-4-3-2-2-199.07%No
Bonus Deuces Wild (multi-play)-Yes8-4-4-3-1-199.06%No
Double Jackpot (multi-play)-Yes140-70-70-35-20-8-5-4-3-2-198.99%No
Double Double Bonus-Yes400-50-9-698.98%No
Double Double Bonus (multi-play)-Yes400-50-9-698.98%No
Double Double Jackpot (multi-play)-Yes150-150-150-80-50-9-6-5-3-1-198.95%No
Deuces Wild (multi-play)-Yes25-15-9-4-4-3-2-198.91%No
Deuces Wild-Yes25-15-9-4-4-3-2-198.91%No
Aces & Eights (multi-play)-Yes7-5-4-3-2-198.63%No
Double Bonus (multi-play)-Yes40-10-7-5-3-1-198.57%No
Joker Poker-Yes150-80-50-20-6-5-3-2-1-198.51%No
Joker Poker (multi-play)-Yes150-80-50-20-6-5-3-2-1-198.51%No
Bonus Poker Deluxe-Yes50-80-8-6-498.49%No
All American (multi-play)-Yes30-8-8-8-3-1-198.49%No
Bonus Poker Deluxe (multi-play)-Yes50-80-8-6-498.49%No
Jacks or Better (multi-play)-Yes8-597.29%No

Other Games

Royal Ace is also home to 24 other games listed below:


Baccarat

Casino War

Caribbean Stud Poker

Red Dog

American Roulette

New American Roulette

European Roulette

French Roulette

Craps

Let 'Em Ride

Pai Gow Poker

Vegas Three Card Rummy

Sic Bo

Pontoon

Diamond Blackjack

Hot Dice

Lucky 8's

Roaring Twenties Bingo

Bonus Bingo

Caribbean Hold'em Poker

Face Up 21

Match Play 21

Super 21

Texas Hold 'Em Bonus Poker

Tri Card Poker

Depositing and Withdrawing when in the US

There’s nothing royal about this Ace, but you might feel like you’d have been better off to flush your money down the toilet while waiting for these withdrawals. According to LCB:

Players are advised to use an extreme caution upon deciding to play here. Royal Ace and sister casinos are known for extremely slow payments and poor customer support. They tend to pay the players, however payments are usually issued after a month+ , which is unacceptable business practice.

They’ll pay when they darn well feel like it.

Banking options at Royal Ace

Banking optionDepositWithdrawal
NETELLER
American Express
Bank Wire Transfer
Check/Cheque
MasterCard Credit
Discover
Players Rewards Card
Bitcoin

Slots


Football Frenzy

High Fashion

Jumping Beans

Megasaur

Naughty or Nice Spring Break

Shark School

There are many slots available for play at Royal Ace Casino, with dozens of video slots and a few classic slots able for punters to spin the reels on. There are also progressive jackpots available to be won, although any money won from the casino will likely take a very long time to reach your personal bank account.

Comp Point Program

Prism Casino awards 1 comp point for every $10 wagered in the casino, and 100 points can be redeemed for $1 cash in the casino.

Bonuses

Below is the 1 bonus available at Royal Ace.

Below is a list of promotions currently being offered at Prism Casino.

Sign Up Bonus

A 200% Sign Up bonus and a wagering requirement of 30x(b&d) on Slots and Parlor Games.

Percentage play-through by game:

  • 7.5% for Baccarat and Casino War.
  • 15% for American Roulette and Other Roulette.
  • 37.5% for Poker Games and Sicbo.
  • 50% for Classic Blackjack, Other Blackjack and Video Poker.
  • 100% for Slots and Parlor Games.

Note: New Customer Offer. T&C’s Apply. 18+. Max cashout: 10xdeposit amount.

License Information

Royal Ace is licensed to conduct gaming operations through the jurisdictions of Costa Rica.

Countries not supported

Royal Ace does not accept players from the following countries: Afghanistan, Albania, Armenia, Netherlands Antilles, Angola, Australia, Bosnia And Herzegovina, Bangladesh, Burkina Faso, Bulgaria, Burundi, Benin, Brunei Darussalam, Brazil, Bhutan, Botswana, Belarus, Belize, DRC, Central African Republic, Congo, Cote D Ivoire, Cook Islands, Cameroon, Colombia, Costa Rica, Cuba, Cape Verde, Czech Republic, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Western Sahara, Eritrea, Ethiopia, Finland, Fiji, France, Gabon, Grenada, French Guiana, Alderney, Ghana, Gibraltar, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guinea-bissau, Guyana, Honduras, Haiti, Indonesia, Israel, Isle Of Man, India, Iraq, Iran, Islamic Republic Of, Jersey, Jamaica, Jordan, Kahnawake, Kenya, Kyrgyzstan, Cambodia, Comoros, Chosŏn Minjujuŭi Inmin Konghwaguk, Kuwait, Lao Peoples Democratic Republic, Lebanon, Sri Lanka, Liberia, Lesotho, Libyan Arab Jamahiriya, Morocco, Moldova, Republic Of, Mali, Myanmar, Mongolia, Mauritania, Malawi, Mozambique, Niger, Nigeria, Nicaragua, Nepal, Nauru, Oman, French Polynesia, Papua New Guinea, Philippines, Pakistan, Palestine, Romania, Rwanda, Sudan, Sierra Leone, Senegal, Somalia, Sao Tome And Principe, El Salvador, Syrian Arab Republic, Swaziland, Chad, French Southern Territories, Togo, Tajikistan, East Timor, Turkmenistan, Tuvalu, Tanzania, Uganda, Venezuela, VG, Samoa, No license, Yemen, Zambia, and Zimbabwe.

Player Issues

Players at Prism Casino complain of extremely slow payments that can take over a month to be processed. This, and combined with poor customer service make Prism Casino a subpar betting site, and we urge players to use caution should they decide to play at Prism Casino.

More information

Casino Complaint Form

Wizard Endorsement Status

Bovada Online Casino Complaints

Royal Ace has not earned endorsement from the Wizard of Odds.

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